Frequently Asked Questions
Everything you need to know about grounding and our products.
How long does shipping take for my Earthing products?
Standard shipping typically takes 3-5 business days within the continental United States. International shipping times vary by location, usually ranging from 7-14 business days.
What is your return policy if I am not satisfied?
We offer a 30-day satisfaction guarantee. If you are not feeling the benefits of your Earthing Harmony products, you can return them for a full refund, minus shipping costs, within 30 days of delivery.
How do I know if my grounding mat is working correctly?
Each product comes with a continuity tester or instructions on how to use a multimeter to verify the conductive surface is properly grounded to your home's electrical system.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Are your products safe to use during a thunderstorm?
Our grounding products are designed with built-in safety resistors. However, as a general safety precaution, we recommend disconnecting your Earthing products during an active lightning storm in your immediate area.
How should I clean my Earthing Harmony sheets and mats?
Sheets should be washed in warm water with a mild liquid detergent and tumble dried on low. Avoid using bleach, fabric softeners, or dryer sheets, as these can coat the silver fibers and reduce conductivity.